Q:How do I place an order online?

A:You can order online via our website. All items left in your shopping cart are saved but not reserved and will remain in your My H&M for 7 days. When you are finished shopping click on your 'shopping cart' to view the price and expected delivery date. When you are happy, proceed to the checkout to review your parcel and payment preferences.We will send you a confirmation of your order via email, and another when your order is ready to be dispatched.

Q:How Many Days Will It Take To Receive My Order?

A:We make the best effort to process orders within one working day. Deliveries will be made during normal business hours, Monday through Friday,excluding weekends and bank holidays.Delivery times are estimated from the moment the orders are dispatched.

Q:why is selling so cheap on our website?

A:Firstly ,We are the authorized retailer and can obtain the lowest selling price.

Secondly, we only do online sales,so we operate at a lower overhead than a retail store.

For example, we do not employ any sales staff or alterations department, all of which add to the cost of operation. Since we do not need to accommodate for these costs, we can pass all the savings onto our customers.

Q:Do I have to pay Tax?

A:No,we mark all the package as gift / sample one, clients dont need to pay for it. In the unlikely event that clients are required to pay for it, we will pay for that unpon the recipt of the tax invoice.

Q:How do I know my shoe size?

A:If you are unsure of your shoe size, you can measure your shoe size. Because the foot is three-dimensional, any two-dimensional measuring tool, such as a ruler or Brannock device® can only approximate your true shoe size. Please also keep in mind that manufacturers use different lasts to construct their shoes, and sizing may vary accordingly.

Q:What if I change my mind and want a different size or color after my order is placed.

A:Yes, you can change your mind by email to contact us before the parcel sending out(within 36 hours).

Q:How long does it take for me to get a refund?

A:It may take 4-5 business days for your return to reach the Adidas Sports Shoes Fulfillment Centers. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

Q:How safe is my information and credit card number?

A:Yes! Your information is very safe at nenupharesthetique.com and we take site and data security as a serious issue. nenupharesthetique.com understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access. The nenupharesthetique.com website uses 128-bit encryption to ensure that your data is secure.

With regards to the safety and privacy of your credit card, we've implemented a state-of-the-art e-commerce solution for the new nenupharesthetique.com .The new site offers improved security over our previous site and many other existing websites by encrypting your credit card information in such a way that it is not accessible by employees within nenupharesthetique.com, or by anyone who would try to compromise the security of nenupharesthetique.com .As a result, our site meets the rigorous security standards set by many privacy watchdog groups and standards set by the Internet community in general. 

When you entered your credit card in our store, only the last four digits of your card are visible on the site. Even you (or anyone who logs in as you) cannot access the details of your credit card from our store.